Frequently Asked Questions

Everything you need to know before you bring your cat to stay.

Coronavirus Update

In these uncertain times, we ask all of our clients to please ensure that you have adequate insurance, even if you are travelling within the UK. Should your travel or holiday plans be disrupted due to Covid-19 you will still be expected to honour the terms of your booking. We are a small business and may have turned away other cat guests to accommodate your pet. Unfortunately we simply can't afford to leave our cat suites empty. We hope you understand and thank you for your continued support during this challenging period.

For more information about our rates and terms please click HERE.

What vaccinations does my cat need?

The health and well being of the cats that stay with us is top of our list. Your cat must therefore be fully vaccinated within the last 12 months and at least 28 days prior to arrival at Country Lane Cat Hotel. You must bring a current vaccination certificate with your cat. Unfortunately, if you are unable to produce an up-to-date vaccination card, your cat will be unable to stay with us. For more information please see our terms and conditions HERE

PLEASE NOTE:

All vaccinations must now be up-to-date in order for your cat to stay with us. During lockdown it was difficult to get cats to the vets for routine treatments such as vaccinations. HOWEVER, this is no longer the case. The terms of our licence (issued by Defra), our own terms and conditions and our insurance dictate that all cats must be fully vaccinated for the duration of their stay. This is common practice in all UK catteries. Some vets are still catching up on their vaccination schedules and are indicating that this isn't an issue for the cat's health. Although this is true, as a licenced cattery we unfortunately cannot accept cat guests without a current vaccination certificate.

Do I need to worm and de-flea my cat?

Yes (even if they usually live entirely indoors). In order to protect your cat and all of our other guests, your cat must be treated for fleas and worms about 2 days prior to arriving so that it is covered for the duration of its stay with us. We have noticed that cats treated with ‘Frontline’ seem to have fleas more often than cats treated with ‘Advocate/Stronghold Plus’ from the vets. If your cat is found to have fleas whilst staying with us, we have no choice but to treat them and add the cost to your bill.

What happens if my cat gets sick?

Fortunately, this rarely happens. However, if your cat does get sick while staying with us, we will get in touch with you straight away. We will also immediately contact your vet for advice. If required, we will take your cat to your own vet (if nearby), or to our vet who is less than 5 minutes away. Any charges incurred will be added to your final bill.

My cat's on medication - can you manage this?

Absolutely. Our cat carers are trained in the use of inhalers and administration of pills, and Dee can administer insulin for diabetic cats. You should discuss your cat's medical requirements with us when you book.

What do you feed the cats and how often?

Generally speaking, our cat guests are fed twice a day; morning and night. However, if your cat needs feeding more often (if they are young, elderly, or diabetic for example), we will agree a feeding routine with you that is best for them. We provide Felix, Whiskas and Go-Cat dry, but in our experience, cats prefer to eat what they are used to (this helps them to feel at home and prevent upset tummies!). It is preferable to provide your own food, especially if it is a premium brand or health condition specific.

Are the cats groomed during their stay at your cat hotel?

Yes, if they like it! As part of the care that we give, all cats are offered a daily grooming session. Please bring your cat’s brush or comb with you. However we will not groom cats that are obviously unhappy about it. Let us know your cat's preferences when booking. Please have any knots removed by your vet nurse or cat groomer prior to arrival. It's very painful and unpleasant for cats to live with a knotty coat.

Do cats fight in catteries?

No. We never let any of our cat guests come in to contact with other cats that they don't know. One of our licence conditions is that only cats from the same household share accommodation since cats are highly territorial creatures. Of course, if you have more than one cat and they prefer spending time apart, we are happy to accommodate them. Please let us know at the time of booking.

What do I need to bring for my cat’s stay?

  • Please bring your cat in an appropriate, safe carry cage. We are happy to store this for you during your cat's stay. Cardboard boxes and harnesses are not suitable and please don't carry your cat in your arms!
  • Don't forget any medication or special/prescription diet requirements  – plus a couple of extra days' worth (enough for your cat’s stay with us and to cover any travel delays you may experience).
  • Although each of our cat suites has bedding, scratch post and toys, many owners prefer to bring their own from home. This can help your cat to settle in and relax. Please feel free to bring your own scratching post, grooming brush, comb, toys and bedding with you.
  • We will need full contact details for you, together with an alternative name and number of someone prepared to collect your cat in an emergency (especially important if you are going abroad).
  • Lastly...Please don’t forget to bring a current vaccination certificate for your cat. They will be unable to stay with us without it.  

What is the best time for me to bring my cat to the cattery?

Ok, so you're packed and ready to go, but where is the cat? Cats are incredibly intuitive and will know something is up as soon as you start packing or behave differently. They often disappear for hours or (even days!) so we suggest you bring your cat to stay with us before you start packing. And if you have an early start, drop them off the day before.

Here's a useful tip...
Don't feed your cat on the day it is coming to stay with us. It is much more likely to hang around the house if it is hungry. We always feed cats within half an hour of their arrival to help get them settled in.

What should you do before bringing your cat to stay with us?

  • Do complete the Country Lane Booking Form to secure your cat's place.
  • Do complete the Vet Authorisation Form prior to your cat's arrival.
  • Do remember to bring your cat’s vaccination certificate.
  • Do treat your cat for fleas and worms 2 - 3 days before boarding.
  • Do bring your cat's own scratching post, grooming brush, comb, toys and bedding with them if you want.
  • Don’t wash your cat’s bedding - this would remove its familiar smell.
  • Don’t feed your cat before its journey - it may be sick! (we always feed cats within half an hour of arrival).
  • Don’t put the cat's bedding in the carrying basket (see above!) Newspaper is recommended for travelling.
  • Don’t transport a cat that isn’t secure. Your cat may panic and get under the driver’s feet.
  • Don’t carry a cat in your arms. It may escape between car and reception.

Is the Country Lane Cat Hotel fully licensed?

Yes. We hold an official 5 star rating with West Berkshire Council. Our licence number is: 17/01619/LWA/EGM and the licensee is Deanna Johnson (Dee)

What does our 5 star rating mean?

In order to achieve our official 5 star rating from West Berkshire Council we have had to demonstrate that we provide extra levels of care above and beyond what is expected from a standard cattery. Our cat suites are also superior in size and furnished with everything your cat needs to enjoy a comfortable, stress-free stay with us.


Hopefully this should give you all the information you need before bringing your cat to stay with us.
However, if you have any specific questions please feel free to contact us on 07805 006998 or email hello@countrylanecathotel.co.uk